FETCH Partners With Village Hotels To Enhance In-Room Ordering
FETCH, the leading innovator in payment technology, has partnered with Village Hotels, a collection of 33 hotels across the UK, to provide swift, responsive in-room food and beverage (F&B) solutions to enhance convenience for hotel guests and service quality.
Now fully integrated across Village’s 33 properties, FETCH enables guests to seamlessly order, pay, leave a tip and provide feedback for room service.
This streamlined, cash-free solution simplifies transactions, creating a better experience for guests while providing operational efficiencies across Village Hotels.
“Our mission is to empower the hospitality industry with transformative technology”, said Jason Jefferys, CEO of FETCH. “Our solutions provide actionable customer insights into buying behaviours and ordering patterns that can help boost F&B sales and provide operational efficiencies. These insights can help shape strategic marketing campaigns to drive repeat business.”
“This partnership with Village Hotels is an exciting opportunity to showcase the impact of our technology. We are proud to collaborate with such a respected brand that shares our commitment to innovation and enhancing guest experiences.”
Neil Cryer, Head of IT Operations at Village Hotels, added: “At Village, we have a truly unique customer proposition and constantly look at ways we can continue to evolve and enhance our operations to ensure this is felt at every consumer touch point. By partnering with FETCH, our guests will now have truly seamless in-room ordering, streamlining the overall guest experience and creating even more memorable hotel stays.”
FETCH’s clients include global hospitality leaders such as Marriott, IHG and Accor worldwide.
Its comprehensive suite of services – including Order & Pay, Scan & Pay, Tipping and Feedback – extends beyond room service to streamline transactions in restaurants, bars, and spas as well as in the events sector – revolutionising payment processes for conferences, weddings, and events.
