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Integration Deliveroo with Lightspeed lifts work off hospitality owners’ shoulders  

Deliveroo announces integration with ePOS system

LONDON, Monday 25 June – Food delivery market leader Deliveroo and ePOS vendor Lightspeed are  announcing their integration at Lightspeed’s flagship event Data Meets Hospitality. Lightspeed  customers will now be able to see and process Deliveroo orders directly in their ePOS system. The  integration can help entrepreneurs easily incorporate delivery into their business plans, and will  empower restaurateurs to become more efficient and increase their profits. This integration will be  available to Lightspeed customers only.

An end to chaos, mistakes and extra costs

This integration is the innovation hospitality operators have been waiting for. Previously, offering food  delivery meant having to deal with too many iPads behind the counter and the additional work of  manually re-entering delivery orders into the ePOS. Not only was this a time-consuming and  inefficient way of working, but it was also costly as most restaurants would need a full-time employee  to take care of processing delivery orders. This integration solves both problems, eliminating the need  for multiple tablets and ensuring that stock updates automatically.

Jerome Laredo, VP EMEA of Lightspeed, states: “​At Lightspeed, we have always had a vision of a  connected hospitality world and we strive to make our restaurateurs’ lives easier by providing them  with the tools they need to grow their business.

We want Lightspeed to be the management hub for restaurants. This integration with Deliveroo is a  great example of how we can give our customers an incredible opportunity to partake in the rapidly  growing food-delivery market while making their operations a lot more efficient, and we are  particularly pleased with that​.”

Deliveroo is the first food-delivery company taking a step towards partnering with ePOS providers and  remain enthusiastic about the possibilities the integration offers. Mathieu de Lophem, General
Manager, Deliveroo Benelux: “With the goal of helping restaurants thrive, Deliveroo is constantly  innovating. Our partners have told us that integrating with their sales systems is such an important  step in them being able to provide delivery services – that’s why we’re excited to partner with  Lightspeed globally.

Through this partnership, we help restaurants cut out needless time inputting orders into sales  systems. This allows front of staff to focus on delivering an amazing dine-in experience, while enabling  restaurants to boost revenues through delivery orders.”

For restaurants and other hospitality operators the benefits are clear:

  • Staff processing delivery orders can be reallocated to front-of-house roles, improving the  customer experience in store
  • Huge time saving, allowing restaurants to quickly process more orders
  • Reduced risk of errors when inputting orders, providing a better experience for customers
  • More counter space, decluttering the working space for restaurant staff

Nicholas Steiner, Lightspeed customer and owner of Yoobi in London is already using the integration,  “Up until now, each delivery order had to be manually transcribed from Deliveroo into Lightspeed by  one of our team members. This process was laborious, and opened us up to mistakes which resulted  in customers getting an incorrect order and making accurate reporting a challenge.

The integration is exactly what we needed as orders arrive into our Lightspeed system seamlessly.  This now allows us to make orders quicker and with greater accuracy for our customers and allows us  to have accurate reporting. Not only is the system faster for us, it has also allowed us to reduce our  labor costs as at the volume of orders we had on a daily basis, we needed to employ one person just to  enter orders into our system. Team is also happy as entering orders into the system all day was not  very popular.”

This partnership between Deliveroo and Lightspeed will mark a new disruptive trend in the  hyper-competitive hospitality industry and put its customers at the forefront of delivery technology.  Customers of Deliveroo and Lightspeed can subscribe for the waiting list as of today.

About Lightspeed:

Lightspeed is the UK’s leading cloud-based management system for hospitality and retail. With more  than 50,000 retailers and restaurant owners, Lightspeed processes over £12 billion in transactions per  year in more than 100 countries Lightspeed for online and offline growth and business management  by businesses that see on average a 20% increase in their sales within the first year. Lightspeed was  founded in 2005, with its headquarters located in Montréal, Canada, and has offices in the  Netherlands, Ottawa, New York, Ghent, Brisbane and London.

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