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Mi-Room launches as the first cloud-based mobile ordering solution for hotel guest services

Award-winning hospitality software provider, Wi-Q Technologies, has announced the launch of Mi-Room; the first cloud-based mobile ordering solution designed to make guestroom services more accessible and profitable.

Unlike a mobile ordering app, which relies on guests taking the time to download it, Mi-Room is a cloud-based application which guests access through their mobile device’s Internet browser, to order hotel services from the comfort of their room or sunbed. Guests will be able to view and pay for a wide variety of hotel services such as room service, poolside refreshments and spa packages. Features include a user-friendly interface, choice of language, allergy and dietary requirements and multiple payment options, including charge to room. It takes guests as little as three key strokes to view your services on their own mobile device.

Along with enhancing guests’ experience, Mi-Room’s brand customisable software provides an ideal platform to increase upsell opportunities, easily managed through a back-end system that facilitates real-time updates to menus and pricing, as well as take advantage of data-driven marketing tools. Mi-Room can be in place in less than two weeks from point of contract and thanks to a little or no Capex SaaS model, venues can experience an instant ROI.

Graham Cornhill, Managing Director and founder of Wi-Q Technologies, explained how the concept of Mi-Room was in response to demand: “Following the launch of Wi-Q, our cloud-based ordering system that has been implemented in restaurants worldwide, a London hotel group expressed a need for our technology to enhance the guestroom services of their hotels. Through targeted research, it quickly became apparent that they weren’t alone, so we started developing software specifically for that purpose.”

The Mi-Room guest services solution has been fine-tuned by working closely with the hotel sector, industry experts and payment and EPOS providers, including Oracle Hospitality, which now enables Mi-Room integration with tens of thousands of hotels worldwide.

Graham continued: “We have formed extensive global partnerships that ensure Mi-Room can seamlessly integrate with many hotels’ existing EPOS and property management systems so it’s hassle-free for guests and the hotel, encouraging uptake and allowing for an increase in revenues from day one.”

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