The Hidden Engine of Luxury: Why Housekeeping Reliability Matters

All luxury establishments are different, even within the same ownership and each has different requirements.

One thing is constant, however, and that is the need for reliability. At Sybron we always advise customers that although housekeeping is a small cost-centre, it is very valuable with high impact and needs to run like clockwork in the background. To guarantee this smooth service, operators must work with reliable suppliers. This is the most crucial aspect of the cleaning regime for every hospitality establishment – there must be robust systems throughout the whole housekeeping process, including reliable deliveries, stockkeeping, effective cleaning routines and the best products for the job. The right partner will ensure this important function operates seamlessly, allowing hospitality businesses to focus on their guests. A partner must be responsive and able to procure any new items you need.

At Sybron, we work hard to help hotels and restaurants deliver the luxury experience their guests expect when they visit – for our clients to deliver a top-quality service, suppliers must do the same.

We care about our customers and have robust systems in place – for us, it’s not just about quality products, it’s quality service that counts too. Operators should also ensure first-class, on-going support from suppliers to make sure their hygiene systems perform well and suppliers must be proactive when things go wrong. This support can be delivered by telephone when customers can problem-solve themselves and with on-site visits for more complex issues. Online training, ensuring that all COSHH requirements are adhered to, is also attractive to operators as new staff can receive training even before stepping foot on the premises.

Efficiency and powerful products are key factors too – it is important to use a range of cleaning products you trust to do the job quickly and efficiently. Operatives find it beneficial to use a multi-purpose product, eg one surface cleaner where possible. This speeds up the process, saving valuable time. Rather than cheap and cheerful products, hospitality businesses should use the latest in product development and that’s bio-technology based products.

SyBio, a range of highly concentrated cleaners and detergents, is a gold standard sustainable cleaning solution and has 30x more actives vs other bio-technology products on the market, but overall bio-technology based products are more powerful, providing superior results and give a longer lasting clean from residual cleaning.

Sybron provides customers with a controlled dispensing system for SyBio, guaranteeing the correct amount of product is used. This dosage delivers the right level of cleaning – too little does not clean properly and too much can cause other issues.

Residual cleaning is a layer of good and friendly bacteria which remains on the surface after cleaning and continues to break down dirt. Surfaces remain cleaner for longer – for up to 30 days – allowing operatives to do their jobs more quickly and consistently.