Holding onto your Best Employees in 2016
Here we are at the beginning of a New Year, but 2016 is going to be different to 2015. With 366 days, hoteliers will have to embrace an extra day of opportunities and challenges. Some of these opportunities include landmark events such as the summer Olympics in Rio, Her Majesty the Queen’s 90th Birthday celebrations and the 400th Anniversary of William Shakespeare’s death.
On the other hand, the challenges are tougher than ever. In April, the compulsory national living wage is set to increase to £7.20 per hour. Alongside this hotels will be auto-enrolled into the government pension scheme and many continue to face a skills shortage within the industry.
Hotel Asset Management and Hotel Consultancy firm Michels & Taylor have been reviewing methods to success in 2016. They recognise that in order for hoteliers to come out of 2016 as winners, they will need to hold on to their best employees; here are their top tips to keeping your employees happy and motivated.
11 Ways to Hold on to your Best Employees:
- Always say thank you for hard work by recognising employee’s achievements and reward them for going above and beyond to do a great job
- Remember to talk and listen to your team at all levels throughout the business and to take action on the information you receive to better the business
- When taking on new employee’s, recruit for the right attitude as well as the right skills and experience
- Be personable and treat everyone as an individual
- Deal with unacceptable conduct or performance, fairly, consistently and promptly
- Help your team members to achieve the best work-life balance. This will improve their wellbeing and their performance at work
- Help people get great value out of their employment; it’s not just about the money. Added benefits such as adequate meals on shift, leisure club usage, health schemes, and pension benefits all help increase job satisfaction
- Provide new and exciting opportunities and use them to invest in your team members. This will add to their job satisfaction allow them to acquire new skills while learning and develop their careers
- Always leave the door open when someone great leaves you. Perhaps one day they will want to return to the business when the right position is available
- Take time to communicate to your team about how the business is doing in ways which everyone can understand
- Remember to set clear, realistic goals and targets for your team members and review these regularly. This improves engagement and performance over time
And remember, hospitality has always been dependent on service. Without the best employees on your side, 2016 could be a very difficult year for you and the rest of your team.
If you would like to discuss any of the above methods, get in touch with the team at Michels & Taylor by dropping them an email at email@example.com.