5 Hotel Guest Expectations You Need to Know
To remain competitive in today’s market, it is important that hoteliers know exactly what the needs of modern travellers are and how to leverage mobile technology to [...]
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In the Spotlight
Could your car park be the hidden gem in your overall brand experience?
Working in hospitality is hard enough, juggling customer needs to deliver superior service with all the minutiae that goes into running a quality establishment around the [...]
Not again! No guest relishes the prospect of shivering in their nightclothes
No guest relishes the prospect of shivering in their nightclothes in the car park at 3 am having been rudely awoken, no matter how much they understand or appreciate why [...]
Complete Intelligent Management – Achieving the Possible
Communication systems and the people they communicate with are the heart and brain of any business. Manage these two critical resources well and you’ve got an [...]
What are your guests sipping when they are not drinking?
For those who are choosing to stay sober, dry January can still be a time of new flavours and experiences! Kolibri Drinks are new non-alcoholic drinks which allow your [...]
Making The Right Call
There can be few areas of life where great service doesn’t rely on quality communication, get the timing and the accuracy right and your service will respond accordingly. [...]
Radisson RED Liverpool Hotel to open in 2020
Radisson Hospitality AB announced the signing of the Radisson RED Liverpool in the UK. Set to pop up in one of the UK’s leading cities, the Radisson RED Liverpool will [...]
Hotel & Spa Tech Live gives Luxury Hospitality an exclusive show preview!
Hotel & Spa Tech Live is the UK’s only carbon neutral Exhibition for growing your restaurant & takeaway Business. It’s only 5 weeks until the Hotel & Spa Tech [...]
We Love Cake register some of their lines with the Vegan Society
A number of the gluten, wheat and milk free We Love Cake lines are now registered with the Vegan Society. After popular demand, the naturally vegan lines have now been [...]
IHG® Becomes UK’s Leading Luxury Hotel Operator
IHG® (InterContinental Hotels Group®) has today confirmed the UK debut locations for its boutique brand Kimpton® Hotels & Restaurants and its recently launched upscale [...]
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