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Managing Hotel Housekeeping In The 21st Century

If you asked the General Manager of a large hotel what takes up the majority of their time, they would likely say housekeeping management, as this is at the core of their operation and its success or failure will have a direct impact on profitability. At the top of their list would be ensuring the cleanliness and orderliness of the rooms, and ensuring they are sufficiently stocked with supplies.

A key activity for any General Manager is the planning of daily work schedules and the assignment of housekeepers to different tasks. From the plan, there is then the supervision of housekeeping staff to ensure that they perform their duties to the exacting hotel standards. This will include a range of activity such as room checks, cleaning and re-ordering of rooms once guests leave, scheduled deep cleans and checking public areas, all of which can be very challenging in a busy hotel.

Gathering information from the housekeeping staff on maintenance issues and utilisation of supplies is often paper-based or by word of mouth, so in practice, some things fall down the cracks which can lead to customer complaints. If you do receive a complaint, how can you check if housekeeping performed against the expected plan? What evidence do you have to aid with performance reviews of housekeeping staff?

What you need is a cost-effective, easy-to-use, cloud-based software solution that can be easily deployed across a single hotel or a complete group. This should include a simple scheduling system, which can capture daily work routines and simplify the staff assignment process. In addition, integrated time and attendance recording will ensure you have a complete record of when and where housekeeping staff attended work, while a simple drag and drop tool will help you plan the daily activities and communicate them to your housekeeping staff on their Smartphones.

What is more, there should be a simple means of gathering evidence that the tasks were performed as planned, along with additional capabilities to electronically notify the maintenance team of any remedial work required; monitor utilisation and procurement of supplies; and manage potentially chargeable damage.

The consumer world is awash with technology advances such as AI, voice assistants, big data and self-driving cars, so why are hotel managers in many cases still using paper for much of the above? Well, you no longer have to, by using a Facilities Workforce Management solutions like SmartTask you can automate much of the above which will provide a rapid return on investment by saving many hours of management time and ensuring improved customer service.

Once implemented such a system can deliver “push of the button” visibility of housekeeping staffs performance against planned activities, providing management data for employee performance reviews, along with trend analysis of key activity such as room turnaround time, cleaning duration and room checks.

  • Captures Time of Attendance and escalates to management if a staff member does not turn up on time
  • Provides a source of KPI Reporting, providing evidence for employee performance management
  • Simple Rota Planning, rosters can be pushed down to the employee via our Smartphone app removing the need to call
  • Centralised Holiday & Sickness Management including holiday requests, sign off ’s and holiday accrual for full & part-time workers
  • Real-time Active Screen & Reporting function to enable management to see and advise when and where jobs are due to finish along with more important information
  • Integrates with accounting systems such as Sage to simplify payroll generation
  • Replaces Paper Forms used for housekeeping checklist and damage/breakage reports, with a flexible App combined with electronic storage for manageable forms
  • Facilitates Incident Capture including photos and GPS location to improve incident management and ensure incidents are dealt with
  • Cost effective, cloud-based software solution can easily be deployed across a single hotel or a complete group
  • Developed and Supported in the UK with our own in-house support and development teams
  • Security Patrols to predefined routes by scanning checkpoint NFC tags to prove attendance, also allows employees to book on and off their shifts, make check calls and raise alerts

For further information please visit our website
or contact 01494 444044 or send an email to

See SmartTask on STAND N805 at The Facilities Show, ExCel London – 20th -22th June 2017